How to complain about Santander 13/49 employee anonymously?

amother

Saddlebrown

Thu, Jun 22 2017, 1:08 pm

I opened a promotional Money Market account and was promised a rate (as per the person who opened the account and the sign in the bank), for three months, I assumed effective immediately.

When I checked my interest a month later, I saw I was getting a tenth of the interest I was promised. I came into the bank and this woman is convincing me that Ill get the interest for three months, but the three months will begin a month later because it had to be approved by the back office (huh?). I said that means I lost out on one month of the interest promised me. She raised her voice as if I didnt understand. I understood very well that Ill get that rate for three months, but I still lost out on interest for the first month. No one ever told me the back office has to approve the rate. This was a surprise and unusual for a bank with an advertised promotional rate.

The next time I came into the bank, she happened to be near the teller I was seeing and she overheard that I was transferring money from one account to another and said under her breath "she could have done that online". Yes I could have done that online but she was moody and unprofessional the second time.

I want to complain but not with my name. How?