Santander Teller BP 49/13 probably made honest mistake but

amother

Papaya

Wed, Nov 29 2017, 8:38 pm

I was at the BP 49/13 branch of Santander, depositing a lot of cash, and a Santander teller probably made an honest mistake that could have costed me over a 1,000 had I not noticed it.

She handed me the slip and I saw the new balance was wrong because the deposit amount was wrong.

The slip said I deposited half of the amount I deposited.

Dont tellers double check, before they hand you the slip?

She said it happened because she pushed the "1" on her computer, instead of the "2", making my deposit amount 1,000 less.

Do you think it was it an honest mistake?

If Id have come back later to say she keyed in the wrong amount, what would have happened?

amother

Ivory

Wed, Nov 29 2017, 8:46 pm

Santander in Midwood uses an automated bill counter for cash bills, so it's pretty accurate. I'm surprised other branches don't have it.

Amarante

Wed, Nov 29 2017, 8:48 pm

Of course you should double check when depositing or withdrawing money.

However, in general, what would occur if you reported this kind of discrepancy after you left is that they would count the money and there would theoretically be $1000 more in the till.

If the teller was dishonest and had pocketed the money, it might be a problem. I am completely unfamiliar with bank security but I would be shocked if there weren't cameras taping every second in the bank and so it would be difficult for a teller to pocket money surreptitiously without it showing up on tape. Not impossible but difficult. The Las Vegas casinos have similar very sophisticated surveillance on the dealers to prevent theft.

yogabird

Wed, Nov 29 2017, 8:54 pm

http://www.imamother.com/forum.....20553

http://www.imamother.com/forum.....20876

are you the op of these threads? what in the world is your beef with them?

amother

Papaya

Wed, Nov 29 2017, 8:56 pm

amother wrote:

Santander in Midwood uses an automated bill counter for cash bills, so it's pretty accurate. I'm surprised other branches don't have it.

She used the "counter" I heard the bills shuffling. She asked me how much cash Im depositing and I told her. She keyed in the wrong number though.

amother

Blonde

Wed, Nov 29 2017, 9:08 pm

yogabird wrote:

http://www.imamother.com/forum/viewtopic.php?t=320553

http://www.imamother.com/forum.....20876

are you the op of these threads? what in the world is your beef with them?

lol! The first link has the same grammar.

amother

Papaya

Wed, Nov 29 2017, 9:28 pm

amother wrote:

lol! The first link has the same grammar.

Amother "Blonde" haha, and this proves what?

Have you never had a few negative experiences in the same place?

Never?

cnc

Wed, Nov 29 2017, 9:30 pm

yogabird wrote:

http://www.imamother.com/forum/viewtopic.php?t=320553

http://www.imamother.com/forum.....20876

are you the op of these threads? what in the world is your beef with them?

My thoughts as soon as I saw the title.

cnc

Wed, Nov 29 2017, 9:31 pm

amother wrote:

Amother "Blonde" haha, and this proves what?

Have you never had a few negative experiences in the same place?

Never?

In a bank? If I would have all of the experiences that you posted, I would have closed my account and left a while ago.

amother

Papaya

Wed, Nov 29 2017, 10:15 pm

cnc wrote:

In a bank? If I would have all of the experiences that you posted, I would have closed my account and left a while ago.

How many negative experiences have you counted?

amother

Olive

Wed, Nov 29 2017, 11:29 pm

I once made a deposit in a bank (not the one in question) and their machines were down so they signed it manually. I came back the next day and saw they were off by $50. They refused to correct it and put in my account the additional $50. I went to the manager who tried to "show me" that they added it in after. I stopped banking at that bank and opened an account with another bank. If they can get away with stealing $50 then they'll find a way to steal larger amounts too.

ra_mom

Wed, Nov 29 2017, 11:37 pm

cnc wrote:

In a bank? If I would have all of the experiences that you posted, I would have closed my account and left a while ago.

I agree with this. Your bank should be one of your most trusted institutions.

amother

Papaya

Wed, Nov 29 2017, 11:40 pm

yogabird wrote:

http://www.imamother.com/forum/viewtopic.php?t=320553

are you the op of these threads? what in the world is your beef with them?

This thread has "beef"?

amother

Slategray

Thu, Nov 30 2017, 1:02 pm

op I would go to the manager. see whhat they have to say. I havent read the other negative experiences you had with them. but I do know from someone that has used the bank that was there before santander and was much happier then and is not as happy with santander.

amother

Papaya

Fri, Dec 01 2017, 12:17 am

amother wrote:

I dont always do what DH says, but he says I have nothing to gain by reporting this. Ill only be uncomfortable when I walk into the bank. I have a reason I cant change banks. This experience teaches us how careful you have to be when you deposit cash, especially banks that no,longer use deposit slips. Had I written a deposit slip with the amount of cash deposited, Id have a leg to stand on if I came back to the bank, after realizing it at home. Santander doesnt use deposit slips any more. You tell them or write the amount youre depositing and the account number. Now I see that the new system can cause problems.

amother

Papaya

Fri, Dec 01 2017, 1:18 am

amother wrote:

what to report? the teller made a mistake - you caught it - you told her - she corrected it.

I hope that it was a honest mistake, but if I were a bank exec Id like to know if any teller repeatedly makes honest mistakes to the tune of $1,000.00. If I dont report, bank admin will never know it happened.

If its only one person reporting it means nothing. If multiple people report, it means a lot.

amother

Periwinkle

Fri, Dec 01 2017, 1:27 am

amother wrote:

there are most likely cameras, and there are reconciliations done daily to account for the cash on hand. If there was an extra $1000 unaccounted for - the bank exec would find out.

If its not an honest mistake, basically you are saying that the bank teller was going to steal $1,000 from you. So you aren't reporting a mistake - you are reporting what you think is an attempted bank robbery.

Its your money. Check the receipt as a general habit. There is a reason you are given one.

If this is your only option for banking - tattling on the tellers isn't a great idea. Just keep an eye on their work.