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Forum
-> Household Management
-> Kosher Kitchen
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amother
Chartreuse
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 Tue, Jan 10 2017, 12:21 pm
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I have some Tupperware bowls that are at least 20+ years old. They are still usable, but the lids have started to crack. How do I go about ordering new lids, are they guaranteed for the lifetime of the product, and do I need to pay shipping?
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Marion
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Tue, Jan 10 2017, 1:33 pm
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Find a consultant in your area via their website (in the U.S. it's www.tupperware.com). They'll explain, but no, you shouldn't have to pay shipping.
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cm
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Tue, Jan 10 2017, 1:46 pm
I'm not a Tupperware consultant, so maybe there are some hidden rules I am not familiar with, but according to the website you do need to pay $5.75 shipping: https://www.tupperware.com/warranty
Everything I have ever returned from other vendors or repaired under warranty required the customer to pay shipping, so I consider this typical.
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Marion
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Wed, Jan 11 2017, 1:15 pm
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OK, maybe things have changed but...when I was a consultant and manager I NEVER charged a client shipping on a warranty order. Doing warranty replacements was part of the job description. Maybe if you do it all online and not face-to-face then they charge shipping but I never did.
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ra_mom
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Wed, Jan 11 2017, 1:20 pm
| Marion wrote: | | OK, maybe things have changed but...when I was a consultant and manager I NEVER charged a client shipping on a warranty order. Doing warranty replacements was part of the job description. Maybe if you do it all online and not face-to-face then they charge shipping but I never did. |
I've never heard of putting through the free replacement through a sales person. When I had an issue I called Tupperware directly and they shipped me the replacement.
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Marion
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Thu, Jan 12 2017, 1:10 pm
| ra_mom wrote: | | I've never heard of putting through the free replacement through a sales person. When I had an issue I called Tupperware directly and they shipped me the replacement. |
I built my business on warranty service calls. Like I said, look online for a consultant near you and contact her. (It's usually a "her".) Tell her you need a warranty service. You should not have to pay shipping.
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ra_mom
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Thu, Jan 12 2017, 1:28 pm
| Marion wrote: | | I built my business on warranty service calls. Like I said, look online for a consultant near you and contact her. (It's usually a "her".) Tell her you need a warranty service. You should not have to pay shipping. |
That's great to know!
I replaced a product that cracked that was probably more than 10 years old and didn't remember which consultant I had bought from.
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Marion
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Fri, Jan 13 2017, 2:13 am
| ra_mom wrote: | That's great to know!
I replaced a product that cracked that was probably more than 10 years old and didn't remember which consultant I had bought from. |
Doesn't matter who you bought it from; it's a service everyone is supposed to offer.
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