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Forum
-> Relationships
-> Manners & Etiquette
singleagain
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 Thu, Apr 30 2020, 8:27 am
| DrMom wrote: | Of course customers should not yell at you.
OTOH, if you are receiving many calls from frustrated customers, you should escalate the issue to your management to et them know there is a problem with their customer service systems and processes. |
We did talk to the managers. We are trying to find a solution.
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nchr
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Thu, Apr 30 2020, 8:37 am
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Sounds like you need to increase your customer service capacity, which could technically include remote worker. However, no one should be screaming at anyone.
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