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How to reach Shein.com



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amother
OP


 

Post Fri, Sep 11 2020, 11:42 am
I’m so frustrated. I made a big order, some stuff didn’t fit , I want to return it and I did everything they said you have to do to make a return, and I’m supposed to get a return label, but it never came and it is absolutely impossible to reach customer service! I have no choice but to cancel the credit card payment but I have no way to return the item because I don’t have a label. How do you get in touch with Them? Is there a phone number? Anyone know?
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srbmom




 
 
    
 

Post Fri, Sep 11 2020, 11:43 am
I had that problem once and I chatted with them and they sent me the return label right away. There's also a spot in your account where you can go into your returns and reprint the label.
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amother
OP


 

Post Fri, Sep 11 2020, 11:48 am
srbmom wrote:
I had that problem once and I chatted with them and they sent me the return label right away. There's also a spot in your account where you can go into your returns and reprint the label.


I tried and nothing worked. Also I can’t chat live.... they only allow you to post a comment or question and then you get shifted to “common questions and answers.” I really don’t know what to do.
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shanie5




 
 
    
 

Post Wed, Sep 16 2020, 10:50 pm
I made a lardge order. I just went to return a couple items. It said "return successful" but I didn't get the return label either. Then I noticed a box that I had to read 3 or 4 times before I could register it. It said that because I am such a good customer (this was my 3rd order ever), I can keep the items, they are not sending me a return label, and I should see my refund soon.
Is it possible you got the same message and just missed it?
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reality mom




 
 
    
 

Post Thu, Sep 17 2020, 1:20 am
Please check your spam folder.
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