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Forum
-> Inquiries & Offers
-> New York related Inquiries
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amother
OP
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 Fri, Jun 18 2021, 12:14 pm
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I have a credit card on file for automatic replenishment for EZPass. I think my replenishment threshold is around $25. I drive from NY to NJ and back once a week, max 2 times a week. I simply don't understand their statements, they're crazy. I don't understand them enough to calculate the charges. However, I get emails from them around once a week/once every two weeks: IMPORTANT! YOUR ACTION IS REQUIRED something that my balance dropped so much and I need a new credit card or something and then it makes me pay an insane amount to bring the threshold back up. It made me do a one-time payment for over $60 around a week and half ago, and now I got another email, when I went to my account it needs a one-time payment also something around 60/70$. I'm literally going once a week usually! What is this?? Shouldn't it be like $30 to go to NJ? Why in the world do I get those emails all the time. Any ideas?
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Kelly43
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Fri, Jun 18 2021, 12:36 pm
| amother [ OP ] wrote: | | I have a credit card on file for automatic replenishment for EZPass. I think my replenishment threshold is around $25. I drive from NY to NJ and back once a week, max 2 times a week. I simply don't understand their statements, they're crazy. I don't understand them enough to calculate the charges. However, I get emails from them around once a week/once every two weeks: IMPORTANT! YOUR ACTION IS REQUIRED something that my balance dropped so much and I need a new credit card or something and then it makes me pay an insane amount to bring the threshold back up. It made me do a one-time payment for over $60 around a week and half ago, and now I got another email, when I went to my account it needs a one-time payment also something around 60/70$. I'm literally going once a week usually! What is this?? Shouldn't it be like $30 to go to NJ? Why in the world do I get those emails all the time. Any ideas? |
Check if you're account is safe and not hacked etc. The one time payment is through there website and not through scams. Call them I'm sure they will assist you.
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amother
DarkOrange
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Fri, Jun 18 2021, 1:14 pm
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Check your history to see what is being charged.
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amother
DarkOrange
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Fri, Jun 18 2021, 1:14 pm
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Meaning what tolls. Not your payment history.
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shanie5
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Fri, Jun 18 2021, 1:31 pm
If you travel regularly using ezpass they up the threshold amount. So if your traveling 2x a week and its $30 each time, your threshold will go up.
Is the card on file up-to-date? If it expired then they would usually ask you to update your info. But that could explain the $60 charges- using ezpass and the card not working.
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amother
Gardenia
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Fri, Jun 18 2021, 1:36 pm
| amother [ OP ] wrote: | | I have a credit card on file for automatic replenishment for EZPass. I think my replenishment threshold is around $25. I drive from NY to NJ and back once a week, max 2 times a week. I simply don't understand their statements, they're crazy. I don't understand them enough to calculate the charges. However, I get emails from them around once a week/once every two weeks: IMPORTANT! YOUR ACTION IS REQUIRED something that my balance dropped so much and I need a new credit card or something and then it makes me pay an insane amount to bring the threshold back up. It made me do a one-time payment for over $60 around a week and half ago, and now I got another email, when I went to my account it needs a one-time payment also something around 60/70$. I'm literally going once a week usually! What is this?? Shouldn't it be like $30 to go to NJ? Why in the world do I get those emails all the time. Any ideas? |
You're probably being scammed
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amother
PlumPink
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Fri, Jun 18 2021, 1:42 pm
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That sounds like a scam. Call ez pass directly and speak to a rep. If they have your card on file they should be able to charge it directly. And they email wouldn’t say one time payment.
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