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Forum
-> Inquiries & Offers
-> New York related Inquiries
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amother
OP
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 Wed, Jan 05 2022, 8:26 pm
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I had my dress made in a very high end store in New York. I don’t have a lot of money but I am very petite and couldn’t find anything that in the stores or gemach. I flew to New York few times especially from out of town few times. The dress was beautiful but was shedding through the petals decorations all over people that I hugged. The dress was light colored and it was upsetting. I called the store and they said they are going to fix it for me to wear at another wedding or whatever reason I need it because I paid over 3000. I sent the dress with a prepaid label. After that for over a year they don’t return my calls and messages that I leave with the secretary. I think they should return the dress because I think it can’t be fixed and give me Back part of the money or a store credit. Wwyd?
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amother
Garnet
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Wed, Jan 05 2022, 8:50 pm
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amother
OP
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Wed, Jan 05 2022, 9:03 pm
| amother [ Garnet ] wrote: | | Small claims court |
Is it allowed by Halacha. It’s a frum store
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amother
Snowdrop
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Wed, Jan 05 2022, 9:05 pm
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amother
Chestnut
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Wed, Jan 05 2022, 9:11 pm
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And this is why I try to avoid certain stores unless I know they for sure have good customer service. So frustrating to spend all that money and get treated that way.
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amother
Celeste
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Wed, Jan 05 2022, 9:20 pm
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Any chance you paid by credit card and can dispute the charge?
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#BestBubby
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Wed, Jan 05 2022, 9:20 pm
Did you pay by Credit Card?
Maybe you can reverse the charges!
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amother
OP
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Wed, Jan 05 2022, 9:28 pm
| #BestBubby wrote: | Did you pay by Credit Card?
Maybe you can reverse the charges! |
This is a good idea. Is there a time limit?
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amother
Scarlet
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Wed, Jan 05 2022, 9:35 pm
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Do you have someone who can go in person to the store and demand an answer? It's harder to ignore someone standing in front of you.
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#BestBubby
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Wed, Jan 05 2022, 9:49 pm
| amother [ OP ] wrote: | | This is a good idea. Is there a time limit? |
Don't know.
But credit card companies virtually always side with the customer - not the merchant.
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devorah1231
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Wed, Jan 05 2022, 9:59 pm
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Amex usually stands for the customer
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amother
Hydrangea
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Wed, Jan 05 2022, 10:30 pm
| amother [ OP ] wrote: | | This is a good idea. Is there a time limit? | Yes, the limit depends on your card.
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amother
Molasses
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Mon, Feb 07 2022, 12:47 am
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Op, any update? we're you able to get a refund? or your altered dress?
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amother
NeonPink
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Mon, Feb 07 2022, 5:58 am
yeah
I'm also curious to hear
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