Help me figure this out, driving me nuts shift key x working

HelloG

Wed, May 04 2022, 4:13 pm

both my shift keys are not working. google gives me such complicated answer. anyone can walk me through this/

singleagain

Wed, May 04 2022, 4:17 pm

What kind of machine are you on?

amother

Mint

Wed, May 04 2022, 4:29 pm

What are you using the shift for that isn’t working?

amother

Acacia

Wed, May 04 2022, 6:46 pm

Is Google saying it's a sticky key issue?

HelloG

Wed, May 04 2022, 6:52 pm

I am using a laptop
my sticky keys are off
it's both shift keys so it's definitely not a dust issue etc. it must be a setting that my baby pressed or something

amother

Mint

Wed, May 04 2022, 7:51 pm

Are you on the correct language?

HelloG

Wed, May 04 2022, 8:21 pm

amother [ Mint ] wrote:

Are you on the correct language?

yeah it's on english

amother

Honeysuckle

Wed, May 04 2022, 8:35 pm

Got this from a Google search

Hi PianSa. I'm Greg, an installation specialist and 8 year Windows MVP, here to help you.

Go into Device Manager reached by right clicking the Start button, choose the Keyboard device, right click to Uninstall, restart PC using mouse to reinstall driver.

If that fails then from Driver tab choose Update Driver, then Automatic. If that fails then choose Update driver again, then Browse PC, then Let Me Pick, try previous drivers.

If that's not enough then run the Keyboard Troubleshooter at Settings > Update & Security > Troubleshoot.

Do the other keys on your keyboard work fine? — Try to press any other key on your keyboard to see if it works.

If the other keys work fine, then try to turn off the Sticky Keys feature on your Windows via the Solution 1.

If the other keys stop working either, check the next question:

Does your keyboard work via another USB port or computer? — Try to connect your keyboard with another USB port, or plug it into another computer to see if your keyboard works.

If your keyboard works with another USB port, then the problem is on the USB port. You can use your keyboard with the working USB port then.

Turn off the Sticky Keys feature on your Windows

The Sticky Keys feature, besides, Toggle Keys and Filter Keys, make your keyboard easier to type. However, sometimes they make trouble. Your Shift key stops working is the one. So make sure these features are not turned on.

Follow these:

1) On your keyboard, press the Windows logo key and I (at the same time) to invoke the Settings window.

2) Click Ease of Access.

3) Select Keyboard on the left pane. Then make sure the status of Sticky Keys, Toggle Keys and Filter Keys are all set to Off. If there is any one set to On, switch it to Off instead.

4) Press the Shift key on your keyboard to see if it work.

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

HelloG

Wed, May 04 2022, 9:13 pm

amother [ Honeysuckle ] wrote:

I really appreciate you trying to help me but this is way too much for me. I am so not tech savvy

TCFrenk

Wed, May 04 2022, 9:35 pm

This is the main point!!!!

1) On your keyboard, press the Windows logo key and I (at the same time) to invoke the Settings window.

2) Click Ease of Access.

3) Select Keyboard on the left pane. Then make sure the status of Sticky Keys, Toggle Keys and Filter Keys are all set to Off. If there is any one set to On, switch it to Off instead.

HelloG

Wed, May 04 2022, 10:07 pm

TCFrenk wrote:

they're all on off. thanks for trying though

anyone/

WitchKitty

Thu, May 05 2022, 12:37 am

Try checking what happens if you use a different keyboard.
That will help understand if it's a hardware\driver problem or settings problem.