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Forum
-> Computers, Phones and Devices
Shif
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 Wed, Nov 21 2007, 3:09 pm
Help!! my computer (laptop) will randomly shut off, particularly when I am online...especially if I am watching a video clip online (like utube)- but it has also shut down while on any internet site....
yes, it is plugged in, so it isn't that the computer loses a charge
no, there is no error that expains why
I have a dsl connection
any other info you would need??
please help me, it is soo frustrating
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sarahnurit
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Wed, Nov 21 2007, 4:08 pm
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My old computer used to do that too...I just bought a new one...could be electric connection problem or the battery of your pc that became too old...
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Shif
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Wed, Nov 21 2007, 5:54 pm
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could it be a virus? cuz, it only happens when I'm online
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MahPitom
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Thu, Nov 22 2007, 2:41 pm
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If it’s a virus, it will get worse and worse the more you use a computer. Get a local person to clean it out for you before it won’t work completely.
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roza
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Thu, Nov 22 2007, 3:40 pm
go to Start>Control Panel> Power options
set "Never" in "Turn off monitor", "turn off hard disks", 'System standby', 'system hibernates' options
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su7kids
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Thu, Nov 22 2007, 3:43 pm
I am using a lenovo laptop and it happens, too. My tech guy suggested maybe its getting too hot.
I'm not sure.
I did a defrag, etc and it helped abit. But its still happening, every time the computer has to think a bit harder.
Could be low memory?
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Shif
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Mon, Dec 03 2007, 9:12 pm
ugg...still happening...
did what you suggested Roza, but didn't help.
It only happens when the internet is open, I don't think it is a virus, b/c we have virus protection....
it is so frustratng...if anyone has any other ideas, please let me know...thanks!
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roza
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Tue, Dec 04 2007, 12:14 am
from what you are saying, it could be a hardware problem.
do the fans work? it could be power supply failure too. Can you have someone check those out? did your computer come with some kind of hardware diagnostics cd? run it, it will check your hardware components.
you can ask your question on manufacturer's website, there are forums on it. that provide support. most manufactures give online support long after you buy your pc.
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