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Forum
-> Computers, Phones and Devices
bargainlover
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 Tue, Jul 16 2019, 7:04 pm
When I turn it on it has these horizontal lines going across the screen and I can’t use it. It’s an acer laptop one year old 
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karat
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Tue, Jul 16 2019, 7:07 pm
Does it have a touchscreen?
Those are particularly fragile.
Unfortunately, the screen probably cracked.
Do you see any cracks on the screen?
Did it get a bang?
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bargainlover
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Tue, Jul 16 2019, 7:19 pm
No it does not have touchscreen
It didn’t fall as far as I know
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bargainlover
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Tue, Jul 16 2019, 7:21 pm
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No it’s just horizontal lines going up and down the screen
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karat
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Tue, Jul 16 2019, 7:27 pm
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Have you tried shutting off the laptop and restarting?
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bargainlover
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Tue, Jul 16 2019, 7:28 pm
| momsrus wrote: | | Water damage? |
Don’t think so was on a dry surface the whole day since I last used it
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bargainlover
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Tue, Jul 16 2019, 7:28 pm
| karat wrote: | | Have you tried shutting off the laptop and restarting? |
Yup and didn’t help
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karat
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Tue, Jul 16 2019, 7:35 pm
| bargainlover wrote: | | Yup and didn’t help |
That’s upsetting.
I suppose the year-long warranty expired?
No extended warranty was purchased?
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Pickle1
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Tue, Jul 16 2019, 7:37 pm
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chk for loose wires - is e/t plugged in tight and well?
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karat
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Tue, Jul 16 2019, 7:48 pm
If you don’t get any help here, try giving Acer customer service a call tomorrow.
See if they can help you diagnose the problem over the phone.
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BTova
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Tue, Jul 16 2019, 7:52 pm
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Horizontal or vertical lines on a screen is typically a hardware problem. I would definitely give Acer a call, it shouldn’t happen so soon.
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bunnyrabbit
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Wed, Jul 17 2019, 10:19 am
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I had this recently, was told to go into display panel and click on personalize, and for some odd reason the lines stopped that second. Hodu l'Hashem because I was really worried. Try it? See if it works, and update!
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cholentfan1
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Wed, Jul 17 2019, 1:25 pm
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I have that on mine-it seems to be a hardware thing because as I adjust the angle of the screen, it changes and sometimes disappears-think it might be a loose wire somewhere-if you find a solution, I'd love to know because I can't justify paying for repairs or a new laptop
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chanatron1000
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Wed, Jul 17 2019, 4:40 pm
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If it were not a hardware problem, it would probably show up on a monitor if you plugged in a monitor.
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