 |
|
|
|
amother


OP
|
Tue, Nov 12 2019, 11:04 am
I am feeling upset.
I work in a food related business, providing a food item for parties. I recently had two customers who ordered this item for x amount of people, which I provided. They then got upset at me because there wasn't enough, because xyz people showed up (more than x). In one case, she originally ordered for 50, then reduced to 40, so when 50+ people showed up, she got upset that there wasn't enough...
In another case they ordered enough for 15, but 30 people showed up...
I'm just annoyed because their anger is misplaced. I do not think I am at fault here. Argh
| |
|
Back to top |
39
0
|
SixOfWands


|
Tue, Nov 12 2019, 11:11 am
amother [ OP ] wrote: | They're not refusing to pay, I just don't like these angry feelings when the mistake was their own |
It wasn't a mistake. They assume that caterers provide extra, just in case, and that servings are bigger than necessary, so they purposely order too little, then are upset when there isn't enough.
| |
|
Back to top |
0
8
|
ShishKabob


|
Tue, Nov 12 2019, 11:13 am
amother [ OP ] wrote: | They're not refusing to pay, I just don't like these angry feelings when the mistake was their own | The angry feelings are probably at themselves that they didn't order enough, but they may be projecting it at you. don't take it to heart. Maybe in the future you can advise customers that sometimes it's worth it to order a bit more so they are on the safe side.
Bhatzlocha
| |
|
Back to top |
0
29
|
Chayalle


|
Tue, Nov 12 2019, 11:16 am
SixOfWands wrote: | It wasn't a mistake. They assume that caterers provide extra, just in case, and that servings are bigger than necessary, so they purposely order too little, then are upset when there isn't enough. |
This might be excusable if it were one or two people. But if it's an extra 10 people, or double the amount of people (30 from 15 portions) then it most definitely is a mistake.
| |
|
Back to top |
0
16
|
trixx


|
Tue, Nov 12 2019, 11:19 am
That would make sense if op is a caterer but not if she sells custom cookies, desserts etc which is specialty and custom made
| |
|
Back to top |
0
11
|
SixOfWands


|
Tue, Nov 12 2019, 11:21 am
Chayalle wrote: | This might be excusable if it were one or two people. But if it's an extra 10 people, or double the amount of people (30 from 15 portions) then it most definitely is a mistake. |
Sadly, I've met people who do this.
| |
|
Back to top |
1
2
|
ra_mom


|
Tue, Nov 12 2019, 11:46 am
amother [ OP ] wrote: | I am feeling upset.
I work in a food related business, providing a food item for parties. I recently had two customers who ordered this item for x amount of people, which I provided. They then got upset at me because there wasn't enough, because xyz people showed up (more than x). In one case, she originally ordered for 50, then reduced to 40, so when 50+ people showed up, she got upset that there wasn't enough...
In another case they ordered enough for 15, but 30 people showed up...
I'm just annoyed because their anger is misplaced. I do not think I am at fault here. Argh |
Do you have a formula where you calculate 1.5x (or whatever your experience is) the amount of people, that you recommend when orders are placed? Caterers have a formula.
| |
|
Back to top |
0
2
|
ra_mom


|
Tue, Nov 12 2019, 11:50 am
amother [ OP ] wrote: | This is a good idea. Not sure how to implement it (because I don't stay throughout the event) but I will think of a way to do something along these lines.
Thanks everyone. |
Send a text message day before saying you want to confirm their order of 40 pieces, and they sure they don't need to increase the quantity? This way there's a chance to communicate any changes that have happened since the order. And it also covers you so they can't be angry that lack of communicating on their part is your fault.
| |
|
Back to top |
0
13
|
andrea levy


|
Tue, Nov 12 2019, 11:52 am
I was a caterer for ten years. You should always have enough to cover minimum ten percent more guests and then charge when you use it. And frankly, who needs customers like that anyways?
| |
|
Back to top |
0
8
|
andrea levy


|
Sat, Nov 16 2019, 8:45 pm
amother [ Cyan ] wrote: | I am a caterer too. If I asked someone to provide food at a party I am catering, I expect what I ordered, not more than enough to feed extra people. It's my responsibility to order the right amount. (ie: if I was told to expect 50 people, I may order for 55 just in case).
You did right, don't feel bad. But the next time they order, raise your price and provide more. |
If you run out of food because of extra guests everyone will think it’s your fault. That’s why I always made extra.
| |
|
Back to top |
0
1
|
Related Topics |
Replies |
Last Post |
|
Please keep me in mind waiting for test results
|
12 |
Tue, Nov 12 2019, 4:16 pm  |
|
Did you/your child change schools? How old? How did it go?
|
9 |
Mon, Nov 04 2019, 9:01 am  |
|
How to change school approach
|
32 |
Thu, Sep 19 2019, 9:18 pm  |
|
Any suggestions how to change language
|
78 |
Sat, Sep 07 2019, 10:36 pm  |
|
Marital Intimacy can be so complex. That can change for you.
|
3 |
Sun, Aug 25 2019, 4:57 pm  |
|
Imamother is a community of frum Jewish women, where you can come to relax,
socialize, debate, receive support, ask questions and much more.
© 2019 Imamother.com - All rights reserved
|  |