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Forum -> Inquiries & Offers -> Lakewood, Toms River & Jackson related Inquiries
Birthday cake from grocery bakery was stale - WWYD?



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amother
OP


 

Post Sun, Nov 08 2020, 9:21 pm
Was probably from last week, bought it today. Cake was stale tasting and waste of money. Should I call the grocery tomorrow? Go in? Forget the $30? I think it was a mistake they had an old cake, their stuff is usually good
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ila




 
 
    
 

Post Sun, Nov 08 2020, 9:22 pm
Would try to speak to them
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MiracleMama




 
 
    
 

Post Sun, Nov 08 2020, 9:27 pm
Was there a date on it?
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amother
OP


 

Post Sun, Nov 08 2020, 9:31 pm
MiracleMama wrote:
Was there a date on it?


Says by the price sell by 11/15/20 but makes no sense
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amother
Mustard


 

Post Sun, Nov 08 2020, 9:34 pm
go back with cake, ask for manager

rememebr to be soft, nice, and keep tone low.

show repsect to the person, expect him to correct problem. he will.

(refund or replacement, your choice)

I was disappointed.... I would like a refund/ another cake etc.

show your appreciation once fixed. remain nice.
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amother
OP


 

Post Sun, Nov 08 2020, 9:35 pm
amother [ Mustard ] wrote:
go back with cake, ask for manager

rememebr to be soft, nice, and keep tone low.

show repsect to the person, expect him to correct problem. he will.

(refund or replacement, your choice)

I was disappointed.... I would like a refund/ another cake etc.

show your appreciation once fixed. remain nice.


Cake is long in the garbage Sad
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amother
Smokey


 

Post Sun, Nov 08 2020, 9:43 pm
Can’t hurt to call and ask. They don’t need the cake back. Wink
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MiracleMama




 
 
    
 

Post Sun, Nov 08 2020, 9:49 pm
amother [ OP ] wrote:
Cake is long in the garbage Sad


Why are you asking what to do if you already threw it out?

I'd have brought it back and returned it. Why not? A sell-by date of 11/15 means it should not have been stale.

I don't think you can asks for a refund with no cake to return. But I would mention it to the manager of the bakery department and if they have good customer service they will possibly offer you a replacement. Especially if you mention it in a discreet, "I just thought you should be aware," sort of way and not, "you ripped me off and sold me a sheet of styrofoam" way.
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mommyhood




 
 
    
 

Post Sun, Nov 08 2020, 10:00 pm
When I had the same thing I called and they said to bring it back so they can see. As soon as they saw the cake they agreed with me, apologized and said to pick anything comparable.
I had previously had another situation where it was after closing so I threw out the item and called the store the next day and the manager gave me a refund but said it's really not right to expect them to refund without showing them what the problem was both so they know you're telling the truth and so they can hopefully figure out what's wrong and fix it.
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