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Forum
-> Chinuch, Education & Schooling
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amother
OP
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 Tue, Jan 05 2021, 10:15 am
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Has anyone gotten a refund from a travel agent for the unused portion of their child's El Al group flight back from Israel last spring? I have tried to get a refund from El Al but they are directing me to the travel agent. The travel agent is claiming that El Al is still holding on to the funds.
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Zeleze
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Tue, Jan 05 2021, 10:37 am
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Had a booked flight a few days after Purin to JFK, never got a refund yet, they hardly answer the phones and only after hours, each time with another crazy reason
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amother
Ivory
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Tue, Jan 05 2021, 11:06 am
My husband is a travel agent and has been dealing with this for the last 8 months.
Yes, El Al is holding on to the money and directing the passengers to the travel agents (even if it was a refundable flight).
No, El Al is not refunding money easily at all (even if it was a refundable ticket).
They are giving credit - which no one really wants....
Good luck!
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amother
Lavender
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Tue, Jan 05 2021, 11:17 am
My husband is a travel agent, and as far as I know,
None of the airlines are issuing refunds, only vouchers/credits which are valid for 2 years from the issuing date.
FYI, the airlines always blame the travel agents for everything.
ETA: here is ElAL policy regarding ticket cancellations:
https://www2.arccorp.com/globa.....y.pdf
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deams
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Tue, Jan 05 2021, 11:21 am
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Call up the company that was the credit card was charged on and dispute it.
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amother
Ivory
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Tue, Jan 05 2021, 11:23 am
| deams wrote: | | Call up the company that was the credit card was charged on and dispute it. |
Please only do this if El Al charged your card, not the travel agent.
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amother
Lavender
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Tue, Jan 05 2021, 11:28 am
| deams wrote: | | Call up the company that was the credit card was charged on and dispute it. |
This is bad advice.
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