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Is this stealing? WWYD? Update
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amother




OP
 

Post  Fri, Jan 08 2021, 10:34 am
I ordered an expensive item from a store. They made me pay for it upfront and they said that they're going to have it in a week. It's been 5 weeks and they still didn't get it. They keep telling me that it's going to arrive. They refuse to give me back my money and said I can take something else. I don't want something else, I want that specific item.
Are they stealing from me? What can I do about it?
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thunderstorm




 
 
 
 

Post  Fri, Jan 08 2021, 10:35 am
Dispute the credit card charge
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amother




OP
 

Post  Fri, Jan 08 2021, 10:37 am
thunderstorm wrote:
Dispute the credit card charge


I didn't pay with a credit card.
I want to know if this is considered stealing, I might take it to a Rav.
Someone told me she had a similar story with them. She ordered something and they sent her the wrong size. They refused to refund her for their mistake and she ended up taking something else.
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amother




Lawngreen
 

Post  Fri, Jan 08 2021, 10:39 am
If this is a Jewish store, call a Rav about taking them to Beis Din. Presumably hearing that will be enough for them to realize that they are in the wrong.
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amother




OP
 

Post  Fri, Jan 08 2021, 10:43 am
amother [ Lawngreen ] wrote:
If this is a Jewish store, call a Rav about taking them to Beis Din. Presumably hearing that will be enough for them to realize that they are in the wrong.


Unfortunately it's a local jewish store and they're the only store in the community that carries that item. I could've ordered it online but I wanted to see it first. I'd rather not go the Beis Din route. I was thinking of maybe having a Rav talk to the owner.
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Frumme




 
 
 
 

Post  Fri, Jan 08 2021, 10:44 am
How did you pay? Do you have a receipt?
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amother




Amethyst
 

Post  Fri, Jan 08 2021, 10:47 am
I would tell them they are going to get bad reviews online and/or you will let people know not to buy there. It's not ok doing business like this.
They might figure its not worth losing out more by being untrustworthy.
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Fabulous




 
 
 
 

Post  Fri, Jan 08 2021, 10:52 am
Ridiculous. It’s places like this that give frum business a bad name. Yes, I would def talk to a Rav
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amother




OP
 

Post  Fri, Jan 08 2021, 10:52 am
Frumme wrote:
How did you pay? Do you have a receipt?


I paid with cash and have a receipt. They put it as store credit.
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amother




OP
 

Post  Fri, Jan 08 2021, 10:54 am
amother [ Amethyst ] wrote:
I would tell them they are going to get bad reviews online and/or you will let people know not to buy there. It's not ok doing business like this.
They might figure its not worth losing out more by being untrustworthy.


I told them that I'm spreading the word that they have awful costumer service and people should stay away from that store. They practically laughed in my face. It's a fancy upscale store and they're the only one's in the community that sell certain products and a certain brand.
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amother




Amethyst
 

Post  Fri, Jan 08 2021, 11:49 am
amother [ OP ] wrote:
I told them that I'm spreading the word that they have awful costumer service and people should stay away from that store. They practically laughed in my face. It's a fancy upscale store and they're the only one's in the community that sell certain products and a certain brand.


Social media works. As much as I hate doing it, sometimes we need to use it.

Or, if you know of a good customer, have them intervene. It's all about the money for them.
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amother




Burlywood
 

Post  Fri, Jan 08 2021, 12:06 pm
amother [ OP ] wrote:
I ordered an expensive item from a store. They made me pay for it upfront and they said that they're going to have it in a week. It's been 5 weeks and they still didn't get it. They keep telling me that it's going to arrive. They refuse to give me back my money and said I can take something else. I don't want something else, I want that specific item.
Are they stealing from me? What can I do about it?


Ask for evidence of the paperwork that they ordered it from their supplier.

I would also consider informing the distributor of the item what you experienced.
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watergirl




 
 
 
 

Post  Fri, Jan 08 2021, 12:14 pm
amother [ OP ] wrote:
Unfortunately it's a local jewish store and they're the only store in the community that carries that item. I could've ordered it online but I wanted to see it first. I'd rather not go the Beis Din route. I was thinking of maybe having a Rav talk to the owner.

Moving forward, never pay cash.

This is a thing you need beis din for.
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PinkFridge




 
 
 
 

Post  Fri, Jan 08 2021, 12:17 pm
amother [ Amethyst ] wrote:
Social media works. As much as I hate doing it, sometimes we need to use it.

Or, if you know of a good customer, have them intervene. It's all about the money for them.


But not before talking to a rav.
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amother




OP
 

Post  Fri, Jan 08 2021, 12:20 pm
watergirl wrote:
Moving forward, never pay cash.

This is a thing you need beis din for.


I don't use credit cards ever. I really want to avoid Beis Din, what if the store decides to make this public?
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amother




OP
 

Post  Fri, Jan 08 2021, 12:21 pm
PinkFridge wrote:
But not before talking to a rav.


I don't have social media and I wouldn't do it anyways. But if someone happens to mention this store, I've told them to stay away.
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amother




Burlywood
 

Post  Fri, Jan 08 2021, 12:24 pm
amother [ OP ] wrote:
I don't use credit cards ever. I really want to avoid Beis Din, what if the store decides to make this public?


You could hire a lawyer to write you a Demand Letter.

what was their excuse regarding the 5 week delay?
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amother




OP
 

Post  Fri, Jan 08 2021, 12:25 pm
amother [ Burlywood ] wrote:
You could hire a lawyer to write you a Demand Letter.

what was their excuse regarding the 5 week delay?


First it was the weather, then the holiday... they keep saying "don't worry, it's coming in. You can take something else if you want."
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Amarante




 
 
 
 

Post  Fri, Jan 08 2021, 12:28 pm
I see you don't use credit cards?

This is exactly the reason you should use credit cards. Legally if you order something, a store is not allowed to charge your card until the item is actually shipped.

Credit cards also provide protection if you have any issue with a purchase. I ordered a chest last year and it broke almost immediately. I was able to get a complete charge back from the card company - this was a $700 purchase. I would have been out of luck if I had paid cash - or even paid with a check.

I charge everything and I pay my bills each month. It's win win since I also get points which I use on amazon. It's a card that has amazon points as a reward.
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amother




Burlywood
 

Post  Fri, Jan 08 2021, 12:29 pm
amother [ OP ] wrote:
First it was the weather, then the holiday... they keep saying "don't worry, it's coming in. You can take something else if you want."


I would ask for evidence that their supplier has shipped the product.
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