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Amazon "provides for dispute resolution by the courts"?

 
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Mevater




 
 
 
 

Post Mon, Jul 19 2021, 9:18 pm
I just got this email from Amazon:

Dear xxxx xxxx,

We wanted to let you know that we recently updated our Conditions of Use. One of our updates involves how disputes are resolved between you and Amazon. Previously, our Conditions of Use set out an arbitration process for those disputes. Our updated Conditions of Use provides for dispute resolution by the courts. Please visit https://www.amazon.com/conditionsofuse to read our updated terms in full. As always, your use of any Amazon service constitutes your agreement to our Conditions of Use. Thank you, Amazon

So if I buy a toaster for 100.00 that doesnt work, I have to go to court to get a refund?

How will it work, going forward?
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causemommysaid




 
 
 
 

Post Mon, Jul 19 2021, 9:55 pm
I doubt it means anything.

If Amazon stopped refunds, their business is over.
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amother




Amber
 

Post Mon, Jul 19 2021, 10:12 pm
Mevater wrote:
I just got this email from Amazon:

Dear xxxx xxxx,

We wanted to let you know that we recently updated our Conditions of Use. One of our updates involves how disputes are resolved between you and Amazon. Previously, our Conditions of Use set out an arbitration process for those disputes. Our updated Conditions of Use provides for dispute resolution by the courts. Please visit https://www.amazon.com/conditionsofuse to read our updated terms in full. As always, your use of any Amazon service constitutes your agreement to our Conditions of Use. Thank you, Amazon

So if I buy a toaster for 100.00 that doesnt work, I have to go to court to get a refund?

How will it work, going forward?


This is not for refunds. It is for cases where you want to take it a step further. Till now amazon preferred to resolve cases via arbitration instead of courts, but now they've reversed course. Here's the reason why:

https://www.mouseprint.org/202.....tion/
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Mevater




 
 
 
 

Post Mon, Jul 19 2021, 10:17 pm
amother [ Amber ] wrote:
This is not for refunds. It is for cases where you want to take it a step further. Till now amazon preferred to resolve cases via arbitration instead of courts, but now they've reversed course. Here's the reason why:

https://www.mouseprint.org/202.....tion/


Thanks. A comment says its a win for consumers? Great.
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