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Forum
-> Shopping
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amother
OP
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 Tue, Jul 27 2021, 9:35 pm
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Is a $1,000 brand name "automatic" watch that is 5 minutes off every 24 hours, considered a working watch, and something the customer should live with, if its a new watch (6 months old)?
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lk1234
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Tue, Jul 27 2021, 9:38 pm
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No - obviously - any reason to think otherwise? Assuming a store is giving you a hard time. that would be totally unacceptable in my books.
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amother
OP
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Tue, Jul 27 2021, 9:43 pm
| lk1234 wrote: | | No - obviously - any reason to think otherwise? Assuming a store is giving you a hard time. that would be totally unacceptable in my books. |
Yes!
This watch was purchased in the most reputable jewelry store in BP.
They sent it in for repairs. It came back the same way it was originally.
They have a bit of an attitude "We know better".
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Cheiny
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Tue, Jul 27 2021, 10:16 pm
| amother [ OP ] wrote: | Yes!
This watch was purchased in the most reputable jewelry store in BP.
They sent it in for repairs. It came back the same way it was originally.
They have a bit of an attitude "We know better". |
Such a new watch shouldn’t have to be repaired! You should’ve insisted on a new one!
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vintagebknyc
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Tue, Jul 27 2021, 10:19 pm
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I would contact the watch manufacturer for help.
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anonymrs
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Tue, Jul 27 2021, 10:24 pm
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Nope. Even for a watch half that price or less, I don't consider that acceptable at all.
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amother
Lightcoral
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Tue, Jul 27 2021, 10:25 pm
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Absolutely not considered a working watch. It needs to be adjusted. If it’s bought so recent you could send it yourself to the company for a warranty repair only if it’s official merchandise meant for US market. If it’s grey market merchandise (which it may very well be given its place of purchase) well than you don’t have a warranty.
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amother
OP
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Tue, Jul 27 2021, 10:59 pm
| CPenzias wrote: | | Shop in real stores |
This store is an authorized dealer of this brand.
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amother
Honeysuckle
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Tue, Jul 27 2021, 11:23 pm
| amother [ Jade ] wrote: | | Do a chargeback |
As a store owner- please DONT do a chargeback. Try to call the store again and respectfully ask to speak to the owner or manager and tell them that you truly feel that you were sold damaged goods and want it repaired or replaced. Usually, speaking respectfully will work. If not, you can tell them that if they won’t work with you then you’ll be forced to dispute the charge.
Customers don’t realize that chargebacks cost the stores money. IMHO, most store owners are willing to work things out when asked respectfully.
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amother
OP
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Tue, Jul 27 2021, 11:33 pm
| amother [ Jade ] wrote: | | Do a chargeback |
Watch wasnt paid by charge.
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amother
Puce
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Tue, Jul 27 2021, 11:35 pm
What does it mean that the watch could be gray goods?
And what does it mean to shop in real stores? What’s not a real store?
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CPenzias
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Wed, Jul 28 2021, 7:17 am
| amother [ OP ] wrote: | | This store is an authorized dealer of this brand. |
Then why are they not standing behind what they sold? This is totally unacceptable
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amother
Babypink
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Wed, Jul 28 2021, 7:27 am
I’m no
Sorry this happened to you
Good luck
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zaq
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Wed, Jul 28 2021, 9:47 am
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That level of inaccuracy would be unacceptable even for a $25.95 Timex.
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CPenzias
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Wed, Jul 28 2021, 10:21 am
| amother [ Puce ] wrote: | What does it mean that the watch could be gray goods?
And what does it mean to shop in real stores? What’s not a real store? |
A Jewish store that thinks they can get away with not standing behind their products is not a real store. (Well any store that doesn't stand behind their products) but I notice a pattern with frum owned stores and because of that I try not to shop in places like that
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PinkFridge
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Wed, Jul 28 2021, 11:55 am
| CPenzias wrote: | | A Jewish store that thinks they can get away with not standing behind their products is not a real store. (Well any store that doesn't stand behind their products) but I notice a pattern with frum owned stores and because of that I try not to shop in places like that |
Be prepared for the inevitable spinoff: "Frum stores that have given excellent service so please don't bash them all."
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Genius
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Wed, Jul 28 2021, 11:57 am
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A watch like this is worth as much as a wash machine that does everything right until it stops before the spin cycle.
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