Amazon stopped giving return labels

amother

Fri, May 12 2023, 10:17 am

So Amazon stopped giving free return labels?
I tried chatting with them and they said only qr codes to give at UPS locations.
Why is it worth it for them? I will definitly think twice before ordering Amazon if returns are a hassle.

amother

Dahlia

Fri, May 12 2023, 10:18 am

oh man so annoying. I have chatted with them and they gave me but not recently.

amother

Geranium

Fri, May 12 2023, 10:20 am

I just printed out a return label

I think it depends what you choose for the reason for return

amother

Mayflower

Fri, May 12 2023, 10:20 am

Dropping it off at UPS or Kohls is the easiest option vs printing, cutting, and taping a label on imo anyways. You don’t need a label at UPS or kohls, just have them scan the QR code and they take it from there.

amother

Fri, May 12 2023, 10:21 am

amother Dahlia wrote:

oh man so annoying. I have chatted with them and they gave me but not recently.

Rep answered me they are working on having less trucks on the road.....
I then answered back: Maybe you'll also have less customers if Amazon becomes a hassle. Then you'll definitly have less trucks on the road Wink

amother

Fri, May 12 2023, 10:22 am

amother Mayflower wrote:

I don't drive and thats why its annoying for me. And UPS driver comes to my neighborhood every morning and he gladly takes all my returns.

amother

Papaya

Fri, May 12 2023, 10:22 am

It’s actually easier this way. You don’t have to box it up for them either.

amother

Linen

Fri, May 12 2023, 10:22 am

amother Geranium wrote:

I just printed out a return label

I think it depends what you choose for the reason for return

This. You have to choose the right reason for return.

amother

Fri, May 12 2023, 10:26 am

amother Linen wrote:

This. You have to choose the right reason for return.

I tried that. What would I need to choose?
And I chatted with them and they refused to give me a label

bsy

Fri, May 12 2023, 10:42 am

amother Mayflower wrote:

It's only easier if you have a Kohl's or ups near you...

watergirl

Fri, May 12 2023, 10:44 am

Why do you need a label and what’s the issue with a qr code? You bring the item, they scan the code. Done.

amother

Ultramarine

Fri, May 12 2023, 10:44 am

amother OP wrote:

I tried that. What would I need to choose?
And I chatted with them and they refused to give me a label

You are better off calling on the phone.
Their chat service is basically a call center with workers in Asian countries that have a script to follow and don't have the authority to go off scripts.

amother

Eggshell

Fri, May 12 2023, 10:45 am

They’ve gotten comfortable at their position at the top. Looks like they’ve secured themselves against competition, and we customers will star feeling it.

bsy

Fri, May 12 2023, 10:47 am

watergirl wrote:

Why do you need a label and what’s the issue with a qr code? You bring the item, they scan the code. Done.

Not everyone has a Kohl's or ups store near them. I don't. And I don't have the time to drive 20 minutes each way to find one. I would rather print a label, pack up my return and slip it into a UPS box that I pass on my way to work.

amother

Snowdrop

Fri, May 12 2023, 10:48 am

watergirl wrote:

Why do you need a label and what’s the issue with a qr code? You bring the item, they scan the code. Done.

It sound like OP was getting prepaid labels and a UPS guy was taking her return packages from her doorstep.

I never had that as an option! Sounds nice though!

asmileaday

Fri, May 12 2023, 10:52 am

I just printed return labels a few days ago. No issues.
I wonder if this is location dependent.
I usually prefer ups dropoff with a qr code because I have a store right near me.
But lately some items that I returned with a qr code were marked still in transit 2 months later and Amazon charged me again.
I'm glad I noticed. I chatted with Amazon and they confirmed that they did receive it and they refunded the second charge.
But I figured if I have expensive returns I'd rather have a tracking number with which I can prove that the item got delivered back to them.

amother

Snapdragon

Fri, May 12 2023, 10:55 am

amother OP wrote:

If you are trying to get someone to do you a favor - being snarky isn't going to help.

amother

Garnet

Fri, May 12 2023, 10:57 am

watergirl wrote:

Why do you need a label and what’s the issue with a qr code? You bring the item, they scan the code. Done.

I don't drive. I don't have a kohls or ups store near me. It is very hard to shlep the kids along on errands and I have no time alone without kids.
I don't have a smartphone so I would need to print the paper with the qr code.
I find it easiest to print the label, pack it up and then my husband drops it off on his way to work.

amother

Garnet

Fri, May 12 2023, 10:58 am

amother Papaya wrote:

It’s actually easier this way. You don’t have to box it up for them either.

Let me fix that for you- it's easier FOR YOU.

For me it is easier to print the label and pack up the box.

Amelia Bedelia

Fri, May 12 2023, 11:02 am

amother Garnet wrote:

If there's no UPS or Kohl's close enough to you based on your zip code, then they do generate a free label