Home

Tupperware Lifetime Warranty, do I need to pay shipping?

 
Post new topic   Reply to topic    Forum -> Household Management -> Kosher Kitchen

Report offensive ad

View latest: 24h 48h 72h


amother




Chartreuse


Post  Tue, Jan 10 2017, 12:21 pm
I have some Tupperware bowls that are at least 20+ years old. They are still usable, but the lids have started to crack. How do I go about ordering new lids, are they guaranteed for the lifetime of the product, and do I need to pay shipping?
Back to top

Marion









  


Post  Tue, Jan 10 2017, 1:33 pm
Find a consultant in your area via their website (in the U.S. it's www.tupperware.com). They'll explain, but no, you shouldn't have to pay shipping.
Back to top

cm









  


Post  Tue, Jan 10 2017, 1:46 pm
I'm not a Tupperware consultant, so maybe there are some hidden rules I am not familiar with, but according to the website you do need to pay $5.75 shipping: https://www.tupperware.com/warranty

Everything I have ever returned from other vendors or repaired under warranty required the customer to pay shipping, so I consider this typical.
Back to top

zaq









  


Post  Tue, Jan 10 2017, 3:16 pm
Yes you do.
Back to top

ra_mom









  


Post  Tue, Jan 10 2017, 3:19 pm
zaq wrote:
Yes you do.

Yup.
Back to top

Marion









  


Post  Wed, Jan 11 2017, 1:15 pm
OK, maybe things have changed but...when I was a consultant and manager I NEVER charged a client shipping on a warranty order. Doing warranty replacements was part of the job description. Maybe if you do it all online and not face-to-face then they charge shipping but I never did.
Back to top

ra_mom









  


Post  Wed, Jan 11 2017, 1:20 pm
Marion wrote:
OK, maybe things have changed but...when I was a consultant and manager I NEVER charged a client shipping on a warranty order. Doing warranty replacements was part of the job description. Maybe if you do it all online and not face-to-face then they charge shipping but I never did.

I've never heard of putting through the free replacement through a sales person. When I had an issue I called Tupperware directly and they shipped me the replacement.
Back to top

Marion









  


Post  Thu, Jan 12 2017, 1:10 pm
ra_mom wrote:
I've never heard of putting through the free replacement through a sales person. When I had an issue I called Tupperware directly and they shipped me the replacement.


I built my business on warranty service calls. Like I said, look online for a consultant near you and contact her. (It's usually a "her".) Tell her you need a warranty service. You should not have to pay shipping.
Back to top

ra_mom









  


Post  Thu, Jan 12 2017, 1:28 pm
Marion wrote:
I built my business on warranty service calls. Like I said, look online for a consultant near you and contact her. (It's usually a "her".) Tell her you need a warranty service. You should not have to pay shipping.

That's great to know!
I replaced a product that cracked that was probably more than 10 years old and didn't remember which consultant I had bought from.
Back to top

Marion









  


Post  Fri, Jan 13 2017, 2:13 am
ra_mom wrote:
That's great to know!
I replaced a product that cracked that was probably more than 10 years old and didn't remember which consultant I had bought from.


Doesn't matter who you bought it from; it's a service everyone is supposed to offer.
Back to top
Recent Topics

Page 1 of 1 View latest: 24h 48h 72h


Post new topic   Reply to topic    Forum -> Household Management -> Kosher Kitchen

Similar Topics Replies Last Post
Tupperware warranty....why must I pay shipping?
by amother
2 Mon, Oct 20 2014, 6:25 pm View latest post
FREE Nursing Cover! (You Just Pay Shipping)
by bbmom
7 Tue, Apr 27 2010, 11:08 am View latest post
Ink for a Dell Printer - free (you pay shipping)
by su7kids
0 Mon, Jun 08 2009, 7:46 pm View latest post
Shipping with a drop shipping company 1 Wed, Jan 09 2013, 11:44 pm View latest post
TUPPERWARE!!!
by yersp
4 Thu, Feb 26 2009, 2:12 am View latest post

Jump to:  





Report offensive ad