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amother
OP
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Mon, Oct 02 2023, 9:20 am
I bought an expensive light fixture— a few weeks after it was installed crystals started falling from it. I think five in total fell over the last few months, at random times once hitting a kid (they are heavy too), and once spilling food and staining my curtains. The store said a few customers had the same problem but they won’t give my money back, but if I want I can pay them $400 to have their installers come back and fix the light. I want it gone. How can I trust it won’t happen again? It’s not safe and it’s causing me too much on damaged. What do I do? Can I take up with my credit card? Call the company? Any ideas? Wish I could find the others this happened to and together try to get the store to take responsibility. It’s very upsetting and too much money to waste
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happy chick
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Mon, Oct 02 2023, 9:27 am
If the store knew it could be problematic, they should have told you before you purchased it.
But now, I would try taking it up with the company. You'll have better luck with them, especially if it a a drum store.
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amother
OP
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Mon, Oct 02 2023, 9:28 am
I think when I bought it this was a newish product and they didn’t have complaints yet, but over the last few months the complaints started coming in.
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happy chick
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Mon, Oct 02 2023, 9:31 am
amother OP wrote: | I think when I bought it this was a newish product and they didn’t have complaints yet, but over the last few months the complaints started coming in. |
Ok, that makes sense. Still better to go to the company.
But I hope they stop selling this particular fixture.
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amother
Stoneblue
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Mon, Oct 02 2023, 9:33 am
Go to the company. We had a problem with a light fixture as well... The company ended up replacing it for us. After the second one was defective as well they sent us a check for the fixture amount of almost 1k
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amother
Azalea
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Mon, Oct 02 2023, 9:33 am
I would bother them until they take responsibility!! Totally inadmissible!
If that doesn't work, call manufacturer.
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amother
OP
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Mon, Oct 02 2023, 9:35 am
amother Stoneblue wrote: | Go to the company. We had a problem with a light fixture as well... The company ended up replacing it for us. After the second one was defective as well they sent us a check for the fixture amount of almost 1k |
You just called the random number on their website? I’m gonna try that. But I wouldn’t even want it replaced! Why Risk it again? It was over 3k
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amother
Chestnut
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Mon, Oct 02 2023, 10:34 am
Wow, this is not my area of expertise but that sounds extremely surprising. For such an expensive product somethings doesn't sound right & I'm surprised a full refund isn't offered (a chandelier which is falling apart???)
I'm a very polite person & try to not cause a fuss. But I don't think I would let this go & one can still be polite yet assertive.
I would try to prepare by speaking with someone/ a friend/ someone more street smart who's familiar with this kind of thing who can advise what should or shouldn't be said. Perhaps asking to speak with the manager & keep asking for someone the next level up until taken seriously.
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amother
Holly
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Mon, Oct 02 2023, 10:43 am
amother OP wrote: | You just called the random number on their website? I’m gonna try that. But I wouldn’t even want it replaced! Why Risk it again? It was over 3k |
For that kind of money I’d send a very strongly worded letter to teh store. Sent via fedex. Bette r is a lawyer friend writes it. Put them on notice that it is a danger. Cal teh manufacturer as well. If it’s a real danger maybe take it down
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