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Refund from sleepaway camp?

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Forum -> Household Management -> Finances

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amother

OP

Wed, Oct 28 2020, 5:52 pm

My teen was signed up for sleepaway camp summer 2020 . Due to the pandemic the camp did not open and told parents we would be refunded. I had already paid like 3/4 of it and had the money ready to pay up if they opened. It's almost November and still no refund in sight they email every once in a while saying it will come or join us for Summer 2021. My teen is not interested in going this summer as her friend is not going and outher reasons. I really can use that money and it's so unfair they won't give it back and we have asked many times for our refund. Anyone else in this situation I really don't know what to do .

4

1

groovy1224

Wed, Oct 28 2020, 5:57 pm

Have you contacted them and straight up asked for a refund?

flowerpower

Wed, Oct 28 2020, 6:03 pm

I got a check back in the summer. Was pretty surprised.

Call and call until they send you a refund.

flmommy

Wed, Oct 28 2020, 6:14 pm

I’m still waiting as well. Every few months they send an email they are waiting on a loan.

3

ra_mom

Wed, Oct 28 2020, 6:34 pm

Don't rely on emails, call them and show urgency. It is not ok for them to keep holding it.

1

amother

Seashell

Wed, Oct 28 2020, 6:37 pm

Wow. Chasdei Hashem my camp gave a refund first week of July. I would be extremely upset and keep calling until I got one

1

amother

OP

Wed, Oct 28 2020, 7:04 pm

groovy1224 wrote:

Have you contacted them and straight up asked for a refund?

Many times !!!

amother

OP

Wed, Oct 28 2020, 7:05 pm

flmommy wrote:

I’m still waiting as well. Every few months they send an email they are waiting on a loan.

I bet it's same camp that what they tell us also

ra_mom

Wed, Oct 28 2020, 7:29 pm

Is it the camp that made you purchase insurance?

gold21

Wed, Oct 28 2020, 7:54 pm

ra_mom wrote:

Is it the camp that made you purchase insurance?

Lol good question, that one did send an initial refund in August

OP, boys camp or girls camp?

amother

Purple

Wed, Oct 28 2020, 8:10 pm

Camp said they didn't have the money Banging head

Banging head

They couldn't even say she should come next year becuase it was her last year to be a camper. They finally said they'd give some of the money back when they would have it. Luckily we paid by credit card. We disputed the charge which was a little complicated becuase one of the charges was over 6 months before but we got all our money back b"h

2

amother

Khaki

Wed, Oct 28 2020, 8:20 pm

I know a camp that is only giving vouchers for next summer.
It is expiring in March.
I don’t understand the reasoning that they don’t have the money.
Why did they spend it if they knew they might need to return it?

amother

OP

Wed, Oct 28 2020, 8:24 pm

ra_mom wrote:

Is it the camp that made you purchase insurance?

No

cnc

Wed, Oct 28 2020, 8:38 pm

amother [ Khaki ] wrote:

I know a camp that is only giving vouchers for next summer.
It is expiring in March.
I don’t understand the reasoning that they don’t have the money.
Why did they spend it if they knew they might need to return it?

It was probably spent way before they dreamed they would need to close. Deposits on trips, supplies and swag etc

2

SixOfWands

Wed, Oct 28 2020, 8:39 pm

amother [ Khaki ] wrote:

I know a camp that is only giving vouchers for next summer.
It is expiring in March.
I don’t understand the reasoning that they don’t have the money.
Why did they spend it if they knew they might need to return it?

Because they have expenses that exist whether or not they open (mortgage, insurance, maintenance, year-round staff), and they also started spending money before the pandemic hit.

I mean, it sorta like asking an unemployed person why they need to spend money on rent.

That doesn't excuse not paying back OP, of course.

OP, you need to ask your rav when it is that you can threaten litigation. If there's not enough money, the squeaky wheel will get the grease.

4

ra_mom

Wed, Oct 28 2020, 9:30 pm

gold21 wrote:

Lol good question, that one did send an initial refund in August

OP, boys camp or girls camp?

If it was an initial refund, how much of a percentage did they refund so far?

amother

Olive

Wed, Oct 28 2020, 10:01 pm

Sternberg owes us a refund of 7500. I had 2 kids registered there. They keep saying im.next on list and when money comes in they'll send. Meanwhile today they sent an email to register for.2021. Hope they pay back 2020 first. I know its hard for them but I also had to pay day camp here and I lost my job due to.covid. its been months.this is crazy.
They dont let payment by cc. I ahd to pay through bank card

1

2

Frumwithallergies

Wed, Oct 28 2020, 10:07 pm

Camp Dinah gave us back without us asking.
Hatzlocho

1

funmama

Thu, Oct 29 2020, 12:04 am

gold21 wrote:

Lol good question, that one did send an initial refund in August

OP, boys camp or girls camp?

Any idea when they’re sending the rest?

amother

OP

Thu, Oct 29 2020, 12:58 am

amother [ Olive ] wrote:

Sternberg owes us a refund of 7500. I had 2 kids registered there. They keep saying im.next on list and when money comes in they'll send. Meanwhile today they sent an email to register for.2021. Hope they pay back 2020 first. I know its hard for them but I also had to pay day camp here and I lost my job due to.covid. its been months.this is crazy.
They dont let payment by cc. I ahd to pay through bank card

Yep same camp but we never got next on the list just it's coming. We sent a very strong worded email today and they are supposed to talk to us tommorow I guess I will see what happens. In the future if I ever attempt to send to sleepaway again I will not pay so many months in advance I know they want it but now no way!! We worked extra to make money to pay for a one time experience and keeping our money is just wrong!! Btw they opened campgrounds over the weekends for families to make money this summer and some families did roll for 2021 so no reason they can't start paying back.

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