Frum Lighting store is lying

amother

Wed, Feb 01 2023, 1:18 pm

I looked at a chandelier in a very well known frum lighting store. I told salesman that I didnt like the shade of gold it comes in. Manager of store overheard and replied that theyre now making this chandelier in another shade of gold, and selling it at the same price.

I called the company directly to confirm, before placing an order. I spoke to a customer service rep who then confirmed with a higher up that this chandelier only comes in one shade of gold, the same color it always came in. They have zero plan of offering it in another shade of gold. Whoever told me otherwise is lying and will most likely paint the chandelier themselves and void the warranty on the chandelier.

Im not reporting anyone (company asked which store told me that, and I said Id rather not say).

Would you take a chance on a painted chandelier for over $1,000, with a voided warranty?

NechaMom

Wed, Feb 01 2023, 1:26 pm

Did the manager say that the company is making it in a different color or that they are?
Perhaps they can have their own manufacturer do that part in a different color since a few customers commented about it.
How are you so sure he’s lying?

amother

Narcissus

Wed, Feb 01 2023, 1:29 pm

amother OP wrote:

You’re making big assumptions and judging and deciding someone is lying.
Why don’t you be Dan lekaf zchus and be straight with the store owner (you know you’re being deceitful too by going behind their back instead of being straight and telling them about your doubt and giving them a chance to explain)?

If your so sure they’re liars why do you even want to do business with them?

amother

Jade

Wed, Feb 01 2023, 2:12 pm

tweety1 wrote:

I'll bite. I do believe the story. I've had frum people try to sell me a bridge just to make a sale. I actually just finished with one. I ended up by a non Jewish vendor because I had enough.

I've worked with way more dishonest non jewish vendors, then jewish one's. So don't think that it's a jewish problem and that you won't have issues with non jews.

amother

Whitewash

Wed, Feb 01 2023, 2:27 pm

amother OP wrote:

The store can have a special order made for them

amother

Wed, Feb 01 2023, 2:30 pm

NechaMom wrote:

Store manager said clearly that the manufacturer is offering it in another color.

The manufacturer is not offering any new color. Someone else is painting it. This now voids any warranty. I heard this directly from the manufacturer.

amother

Wed, Feb 01 2023, 2:33 pm

amother Whitewash wrote:

The store can have a special order made for them

Thats exactly what I was thinking until cust serv rep put me on hold to ask a higher up in the company who said no such thing is happening. She is 100% sure this is a fabrication. The company offers that chandelier to all dealers in one color only, the original color. That hasnt changed.

amother

Jade

Wed, Feb 01 2023, 2:33 pm

amother OP wrote:

Maybe the manufacturer is offering it only to this specific store and it's not available to anyone else.

If you think they're lying, don't do business with them. But why the need to start yet another thread bashing frum business? What will this accomplish?

amother

Wed, Feb 01 2023, 2:34 pm

amother Jade wrote:

Maybe the manufacturer is offering only to this specific store and it's not available to anyone else.

mizle10

Wed, Feb 01 2023, 2:34 pm

amother OP wrote:

Why can’t you just ask the store what the story is?

amother

Jade

Wed, Feb 01 2023, 2:35 pm

amother OP wrote:

Maybe they didn't want to tell you that they're manufacturing it for this store only, because they want to avoid people starting to call and ask for special orders.

NechaMom

Wed, Feb 01 2023, 2:40 pm

amother OP wrote:

Tell the store that you called the manufacturer and they said they’re not doing another color. Ask them what they meant. Give them a chance to explain.

jd1212

Wed, Feb 01 2023, 2:45 pm

amother Jade wrote:

I've worked with way more dishonest non jewish vendors, then jewish one's. So don't think that it's a jewish problem and that you won't have issues with non jews.

The problem here isn’t that non-Jewish business owners “do it too”, but that we have standards of yiras shamayim and the standard must be 0 dishonesty, not “average levels” or “lower” than the general population.