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Forum
-> Shopping
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amother
OP
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 Tue, Mar 05 2024, 6:28 pm
Whenever people complain over bad customer service with frum stores, I generally try to see the stores side.
But my own bad experience, leaves me so upset. I ordered 2 of the same items, I received only 1, they only had 1 in stock. But they charged me for 2. They offered to refund me for just 1 item. I told them I have nothing from 1, I need 2. They're refusing to hear me out and basically banged down the phone on me. This is a very popular children's clothing store. I'm so upset over this. Such bad customer service. What am I supposed to do now with just 1 item I can't use?
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amother
Electricblue
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Tue, Mar 05 2024, 6:31 pm
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Try to exchange it for two of something else.
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amother
OP
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Tue, Mar 05 2024, 6:32 pm
They don't let because the exchange/return window has passed. I tried telling them that it's a problem on their side, but they're not budging. "This is store policy".
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amother
Snapdragon
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Tue, Mar 05 2024, 6:33 pm
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I would call again tomorrow, perhaps they didn't understand the situation. Your request is reasonable.
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amother
Snapdragon
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Tue, Mar 05 2024, 6:35 pm
| amother OP wrote: | | They don't let because the exchange/return window has passed. I tried telling them that it's a problem on their side, but they're not budging. "This is store policy". |
How long ago did you receive the package?
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amother
Crocus
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Tue, Mar 05 2024, 6:37 pm
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Did you call about the missing item during the return window?
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amother
OP
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Tue, Mar 05 2024, 6:37 pm
I received it about a week ago. I right away told them that one item is missing. They said that they'll work on getting it for me. They called me today that they can't get it & they can refund me for that 1 item.
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amother
OP
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Tue, Mar 05 2024, 6:39 pm
| amother Crocus wrote: | | Did you call about the missing item during the return window? |
Yes, I told them about it right away, when I went to the store to pick up the items.
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amother
Jean
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Tue, Mar 05 2024, 6:39 pm
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Then you’re right. That’s insane
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sunshine23
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Tue, Mar 05 2024, 6:39 pm
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Dispute the charge I hope u used credit card
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amother
OP
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Tue, Mar 05 2024, 6:39 pm
| amother Snapdragon wrote: | | I would call again tomorrow, perhaps they didn't understand the situation. Your request is reasonable. |
They understood. They were just so nasty on the phone.
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amother
OP
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Tue, Mar 05 2024, 6:40 pm
| sunshine23 wrote: | | Dispute the charge I hope u used credit card |
I used debit.
Was thinking of disputing. But I never did that.
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sunshine23
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Tue, Mar 05 2024, 6:41 pm
| amother OP wrote: | I used debit.
Was thinking of disputing. But I never did that. |
I only use Amex with return protection in Jewish stores. Awful return policies and Amex will refund if store won't accept back within 90 days
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amother
NeonOrange
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Tue, Mar 05 2024, 6:44 pm
| amother OP wrote: | | I received it about a week ago. I right away told them that one item is missing. They said that they'll work on getting it for me. They called me today that they can't get it & they can refund me for that 1 item. |
100% wrong on their part. They should have warned you that they won't take back the other one if they couldn't get the 2nd. I have twins so always order 2 of the same item and would have no use for only 1 if I ordered 2. Very frustrating and I'd dispute the charge in the case
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amother
Catmint
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Tue, Mar 05 2024, 6:48 pm
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amother
Obsidian
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Tue, Mar 05 2024, 6:49 pm
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amother
Seafoam
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Tue, Mar 05 2024, 6:50 pm
| sunshine23 wrote: | | I only use Amex with return protection in Jewish stores. Awful return policies and Amex will refund if store won't accept back within 90 days |
How’s that fair if they tell you the policy beforehand? Don’t shop there if you don’t like the policy.
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amother
Obsidian
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Tue, Mar 05 2024, 6:55 pm
| amother Seafoam wrote: | | How’s that fair if they tell you the policy beforehand? Don’t shop there if you don’t like the policy. | cuz that’s the card’s policy. My chase card has the same benefit
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amother
Olive
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Tue, Mar 05 2024, 6:57 pm
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That’s annoying but what kind of item is no good unless you have 2 of them?
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amother
Cantaloupe
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Tue, Mar 05 2024, 7:00 pm
| amother Olive wrote: | | That’s annoying but what kind of item is no good unless you have 2 of them? |
Maybe she has twins and bought matching for them and doesn't want to just keep one
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