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Moonlight




 
 
 


Post  Tue, Sep 10 2019, 1:09 pm
Any super techy imamoms here?
My windows ran an update, and now the laptop keyboard is not working! As in I cannot even type in my PIN to get into windows! That power button is working, the mouse pad is working, but nothing else! What should I do!?
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trixx




 
 
 


Post  Tue, Sep 10 2019, 1:11 pm
Try using the system restore, just search for it. You have an internal keyboard in control panel
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West End Tova




 
 
 


Post  Tue, Sep 10 2019, 1:30 pm
Simple as it sounds, sometimes just restarting solves problems.

Last edited by West End Tova on Tue, Sep 10 2019, 1:33 pm; edited 1 time in total
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Moonlight




 
 
 


Post  Tue, Sep 10 2019, 1:33 pm
West End Tova wrote:
Simple as it sounds, sometimes restarting solves problems.

Tried 3 times with breaks in between
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Moonlight




 
 
 


Post  Tue, Sep 10 2019, 1:33 pm
trixx wrote:
Try using the system restore, just search for it. You have an internal keyboard in control panel

The problem is I can't even get into Windows because I can't put my pin in because the keyboard is not working
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West End Tova




 
 
 


Post  Tue, Sep 10 2019, 1:35 pm
Moonlight wrote:
Tried 3 times with breaks in between


OK, so not this time. Sad I'll give it some thought (but haven't had Windows for a while).
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West End Tova




 
 
 


Post  Tue, Sep 10 2019, 1:45 pm
West End Tova wrote:
I'll give it some thought


Can't figure it out. Have to suggest calling the help desk.
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teachkids




 
 
 


Post  Tue, Sep 10 2019, 1:50 pm
See if you can borrow an external keyboard to isolate the problem better
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Moonlight




 
 
 


Post  Tue, Sep 10 2019, 1:51 pm
teachkids wrote:
See if you can borrow an external keyboard to isolate the problem better

Ok. working on that
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karat




 
 
 


Post  Tue, Sep 10 2019, 2:16 pm
.

Last edited by karat on Tue, Sep 10 2019, 9:11 pm; edited 1 time in total
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SmileNow




 
 
 


Post  Tue, Sep 10 2019, 2:44 pm
You can click on help and can sometimes access the accessibility features and turn on the onscreen keyboard
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doctorima




 
 
 


Post  Tue, Sep 10 2019, 3:25 pm
As SmileNow said, there's a way to use your mouse to pop up a virtual keyboard on the screen that you can "type" on with your mouse. I believe it's under "accessibility features" as she wrote.
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TriAspora




 
 
 


Post  Tue, Sep 10 2019, 6:53 pm
You can try these steps to log in without access to keyboard. The article says that keyboard might start working after log in: https://www.intowindows.com/fi.....reen/
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Moonlight




 
 
 


Post  Tue, Sep 10 2019, 7:41 pm
doctorima wrote:
As SmileNow said, there's a way to use your mouse to pop up a virtual keyboard on the screen that you can "type" on with your mouse. I believe it's under "accessibility features" as she wrote.

Couldn't even get into windows to do that
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Moonlight




 
 
 


Post  Tue, Sep 10 2019, 7:42 pm
Thanks all, I borrowed USB keyboard to get into windows.
My techy relative walked me thru uninstalling the built in keyboard driver etc and its working now.
Thanks for all the help and advise!
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