Aliexpress customer service number

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Post  Wed, Jan 15 2020, 12:23 pm
does anyone know if there is a number to call? I returned some items and Banging head they are not refunding me. Banging head
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Post  Wed, Jan 15 2020, 1:09 pm
I dont think so. I think you need to message the seller.
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Post  Wed, Jan 15 2020, 3:16 pm
Dispute the charge with your credit card company.
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Post  Wed, Jan 15 2020, 3:33 pm
You need to contact the seller directly. Does it say how long after the return you can expect a refund?
I don't order from ali anymore because the returns & refunds are such a pain.
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Madam F.


Post  Wed, Jan 15 2020, 8:17 pm
The website says it can take from 3-20 bussines days. Is it past 20 bussines days?

You can contact them via their live chat.
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Post  Thu, Jan 16 2020, 9:39 am
Hi sorry I didn't give more details yesterday.

I bought 3 tops in the same order, and I did one of those"free returns", and put all the items in the same package with the same return label.

The seller said that the problem is that I did not fill in the tracking # by the other 2 tops, so only 1 of the tops got refunded......

He claims that he will not receive those other 2 tops, they are lost for eternity.... Banging head

I guess I will try disputing with my cc company; only option.

PSA for everyone else and for myself in the future: If you return a few items from the same order in the same package, make sure to fill in the tracking # by the other items.

Or better yet, do a separate order for each item; this way you get a separate return label for each item if needed.

And to all those who don't shop on Ali because the returns are a hassle, you don't know what you're missing out!
I have never before had any issue like this. Buy only items that have "free returns" and it is easier returns than Amazon! (I've found that items that offer free returns tend to be a little bit more expensive, but also a bit better quality. It's worth it.)

Aliexpress has the biggest, best selection of quality, cheap items. It's awesome.
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